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Verify the Destination: DryvIQ will report all content that has transferred to the destination. Log into your destination platform and verify the content is located as expected
DryvIQ is reporting items in "pending" or "retrying" status
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. What are my next steps?
Run the job again: DryvIQ defaults to retrying the job 3 times to reconcile items that are in pending/retry status. Depending on your job configuration, this may occur with the defined schedule or you can start the job manually.
Review the log message: DryvIQ logs a reason why the item is in pending/retry status. On the job "Overview" tab, click on the Transfer Details breakdown status "retrying." This will direct you to the filtered "Items" list. Select the item then click the "View item history" link on the right toolbox.
DryvIQ is reporting items in "Flagged" status
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. What are my next steps?
When an item is in "flagged" status, this means DryvIQ has made all attempts to transfer the file without success, and it requires manual remediation.
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