On This Page

Job Status

The job status indicates what is happening with the job. It provides insight into which jobs are running, which jobs require attention, which jobs have completed their runs, etc. Below is a list of the available job statuses and what each means. 

• Idle: Indicates the job is not running. Select the job to view the next scheduled execution. 

• Paused: Indicates the job is currently on pause. While paused, the job will not run at the next scheduled time. 

• Running: Indicates the job is actively running and transferring content. 

• Complete: Indicates the job is done and has met a defined stop policy. A job with a complete status will not run again. 

• Cancelled: Indicates the job is in the process of cancelling. The job will wrap up current processes during this status to ensure work finished correctly. 

• Failed: Indicates the job audit log has captured one or more error entries. 

• Failed to Start: Indicates job has failed to start properly in the previous execution, which is typically the result of a misconfiguration or missing connection. 

• Queued: Indicates the job has reached it scheduled time and has been queued. It will be run based on its priority in the queue. 

• Awaiting user interaction: Indicates user interaction is required. (This is a transient status and cannot be used as a filter on the Job screen. See below.)

• Resume: Indicates the job is in the process of being resumed after having been paused. (This is a transient status and cannot be used as a filter on the Job screen. See below.)

• Success: Indicates the job completed with no failures. (This is a transient status and cannot be used as a filter on the Job screen. See below.)

Filter by Job Status

You can filter the Jobs Grid by job status to display only jobs that are in a specific status or grouping. This is done by choosing Status in the Select filter list and then selecting the applicable status from the Select a value list. Most of the statuses have a direct correlation to the job status (as described in the previous section). The two "not" options in this list serve as a grouping for multiple statuses. They allow you to omit specific statuses. 

• Not Running: This lists all jobs that are not actively running–all jobs that do not have a status of Running. 

• Not Complete: This lists jobs that have not met the job stop policy–all jobs that do not have a status of Complete.

Failed Jobs

When selecting Failed as a status, you have three additional filter options available.

• All: This displays all jobs with Failed and Failed to start statuses. 

• Failed: This displays only jobs where the job audit log captured one or more error entries. 

• Failed to start: This displays only jobs that failed to start properly in the previous execution, which is typically the result of a misconfiguration or missing connection. 

Item Error and Warning Categories

Using the REST API, you can get a list of all system error and warning categories.

Error Level Categories

Failure: Indicates the job audit log has captured one or more failure entries 

• Unknown Failures: "Files and folders that have failed for unknown reasons."

• Connectivity Failures:  "Files and folders that have failed due to connectivity issues with the platform provider."

• Access Failures: "Files and folders that have failed due to access failures."

• Permission Failures: "Files and folders that have failed because the authorized account does not have permission to access the resource."

• Policy Failures: "Files and folders that have failed for violating a policy imposed by the platform provider."

• Item Not Found Failures: "Files and folders that have failed because they were not found in the platform provider."

• Duplicate Item Failures: "Files and folders that have failed because the platform does not allow duplicate names."

• Invalid Item Failures: "Files and folders that are invalid in the platform provider."

• IO Failures:"Files and folders that have failed for IO reasons."

• Conflict Failures: "Files that have failed due to unresolved conflicts."

• License Failures: "Files and folders that have failed due an unlicensed product feature."

• Item Locked Failures: "Files that have failed due to being locked."

Warning Level Categories

Warning: Indicates the job audit log has captured one or more warning entries 

• Conflict Warnings: "Files that have a conflict copy created."

• Security Identifier Warnings:  "Unable to apply permissions due to an invalid user or group."

• Access Rule Warnings: "Unable to apply permissions due to an incompatible or unsupported access rule."

• Property Value Warning: "Unable to transfer property values due to an invalid property map."

• Restricted Content Skipped: "Files that were skipped due to restricted content."

• Conventions Skipped: "Convention skipped due to an convention mapping failure."

• Property Value Import Failures: "Failure importing property values."

• Property Value Import Warnings: "Warning importing property values."

• Access Rule Import Failures: "Failure importing access rule."

Transfer Audit Categories