Installing and Performing a Fiddler Trace
When diagnosing and troubleshooting an issue, it can be necessary to capture communication between SkySync and the APIs it communicates with.
You can find more information on how to perform the trace here, but this is the general process. This task is best when logged in as the service account that SkySync is running as. If that is not possible, you'll need to temporarily set the SkySync service to run as the user you login with (you'll need to restart the service). if this is not done, Fiddler will not capture any traffic.
1) Download & Install Fiddler
2) Set the traffic to capture to "Non-Browser"
3) Identify the PID of the syncservice, and filter traffic by that.
4) Click "Actions" and choose "Run Filterset Now"
5) Make sure that HTTPS Decryption is enabled in Fiddler.
6) Open SkySync, and attempt to recreate the issue.
7) In Fiddler, go to File -> Save -> All Sessions and save the archive to disk.
8) In Fiddler, go to File -> Export Sessions -> All Sessions and save the archive to disk.
Once complete, please send us BOTH archives. If you're unable to send them via email, please provide a means for us to access them.